What does your packaging look like?

Your order will be packed discreetly in an unmarked, smallish brown bubble wrap envelope.

Can I track my delivery?

Yes, you can. The tracking number will be emailed to you once your order has been dropped off at the post office.

What countries do you ship to?

We are able to supply seeds to various countries around the world, but are unable to comment on the legal status of our seeds within your country. Please research your national and local laws prior to purchase to ensure that your order is legal to import. We will not be responsible for the retention of any orders by your national customs teams.

What country do you ship from?

We ship from Costa Rica.

What are the delivery costs?

The delivery costs will be shown once you place your order in your shopping basket and start the check out process.

How long will it take for my parcel to arrive?

2 to 3 working days within Costa Rica.

What happens if my order is damaged in transit?

Refunds are only possible on products that have been proven to be damaged upon arrival. In this case, we require you to please take photos of your damaged product as soon as it arrives, and send us these photos along with more details at info@selvasemillas.com

After the return has been agreed upon, all products will need to returned to our warehouse. From here we will assess the items, and will contact you regarding the refund verdict.

The return costs are non-refundable, unless stated otherwise.

What happens if part/all of my order is missing?

Please contact us at info@selvasemillas.com with details and we’ll revert back to you.

My parcel didn’t turn up at its estimated date?

Please allow the courier a 3-4 additional working days in case the delivery is simply delayed. If after this, your parcel still hasn’t shown up, please contact us at info@selvasemillas.com with details and we’ll revert back to you.

Can I ship to a P.O. box?

Regrettably, it is not possible to ship to a P.O. box.

What happens if I’m not home during the delivery?

In most cases, the courier will try to make the delivery at another date and/or time.

Will Customs check my parcel?

We are able to supply seeds to various countries around the world, but are unable to comment on the legal status of our seeds within your country. Please research your national and local laws prior to purchase to ensure that your order is legal to import. We will not be responsible for the retention of any orders by your national customs teams.